Terms & Conditions

Please Check the Pretty Packings's Terms & Conditions Carefully

Product Availability

 
Pretty Packings products available for online purchase include apparels and fashion accessories. All products are subject to availability and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you in case we are unable to cater to your order.
 
 
Product Credibility
 
We guarantee the authenticity of all products purchased online through Pretty Packings. All brands’ products available at SPretty Packings are created with the highest quality materials and design.
 
 
Online Purchase
 
Depending on availability, purchases may be made directly through the website. Online purchases from this website may be made by residents of India only.
 
 
Pricing
 
The Pretty Packings website mentions the prices in Indian Rupees. While we try to ensure complete accuracy in the pricing, errors may occur. If we discover an error in the price of the product you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. The order will be cancelled in case we are unable to contact you.
 
 
Payments
 
Pretty Packings accepts only the following forms of payment for online purchases:
 
-Visa
-MasterCard
Personal checks will be accepted however the delivery process will be executed only after final credit to the Pretty Packingsbank account.
 
 
For added security, your billing address at our website must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.
 
Pretty Packings will charge applicable charges: state, local and sales taxes on all online orders based on shipping address as applicable by the government of India. Please note that your on-screen transaction total includes estimated tax and freight charges.
 
 
Our Policy
 
It takes between 1-2 weeks for us to deliver your ordered merchandize from the time you place the order on our website. Pretty Packings ensures that the fastest and most efficient dispatch & delivery chain is in place to get your order(s) to you as swiftly as possible from our warehouse. The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail mentioning the details of the courier service used.
 
 
Delivery Area
 
Pretty Packings delivers to locations within the geographical boundary of India.
 
 
Delivery Methods
 
Pretty Packings dispatches all parcels using a courier chosen according to your order to offer you fast and reliable delivery. You can track your delivery via My Account / Manage orders in you account section after Login .
 
 
Delivery Time
 
The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. Estimated delivery times are available from the moment you place your order. In the My Account / Manage orders section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
 
 
FAQ for Deliveries
 
 
Delivery Problems
 
 
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Pretty Packings promises to do its best to find the causes and resolve the problem in a timely manner.
 
 
What should I do if I cannot track my order online?
 
 
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our website by going to the My Account / Manage orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at care@prettypackings.com or call us at our customer care numbers or by logging to our courier partner’s website.
 
 
What happens if I am not available to receive my Parcel?
 
 
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 2-3 days awaiting further instructions from the recipient before returning your parcel to Pretty Packings. Once the parcel has been sent back to us, you must wait until it arrives in our Warehouse. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Warehouse for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
 
Please note the shipment cost for resending the parcel will be borne by the customer.
 
 
What should I do if a damaged parcel has been left for me?
 
 
If your parcel was left for you in your post-box, or if your neighbor has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at care@prettypackings.com For further information on returns kindly check our return policy.
 
 
Security
 
 
Pretty Packings uses appropriate security measures to protect the information you provide to us. While we take reasonable steps to protect this personal information from unauthorized access, use or disclosure; you must accept that no Internet data transmission can be completely secure from access by unintended recipients and that we will not be held responsible for any breach of security, unless the breach is due to negligence on our end.
 
 
Contact Us
 
 
For product or online purchase related inquiries please contact us at care@prettypackings.com and we shall endeavor to assist you as promptly as possible. Please note that we are available Monday-Saturday from 10AM-7PM (IST), excluding holidays.
 
 
 
Exchanges & Returns
 
 
Items should be returned unused, and with all Pretty Packings tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund may be refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email care@prettypackings.com if any of your purchases have been delivered without Pretty Packings tags.
 
 
All items returned should have a Return Merchandise Authorization (RMA) number to ease the process this is given to you by our customer care. Unidentified returns may be returned to the sender.
 
 
Faulty Goods
 
 
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
 
 
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
 
 
Colors/Weight/any other options
 
 
We try to display the options of our products as accurately as possible on the Pretty Packings website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any option will be completely accurate.
 
 
How to return an item
 
 
Should you wish to return all or part of your order, you need to let us know within 3 working days from the date you receive your parcel. Then you will have to send the order to our below mentioned warehouse address. Please note that any damage in transit shall not attract to return.
 
 
You would need to send the item(s) to the following address:
 
 
Pretty Packings C/O Magnificence
 
101 Bharat Nagar, New Friends Colony, New Delhi -110025,
 
 
Exchanging Items
 
 
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same options, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
 
 
Refund Information
 
 
All acceptable returns are refunded on arrival in our warehouse after having been checked.
 
If the return is due to an error on our part, that is, a discrepant/damaged/defective product was sent to you, we will offer a full refund.
 
Your refund request will be processed in a maximum of 72 hours from the date we have confirmed to you that the return is acceptable.
 
We take upto 72 hours to confirm the status of your return after it has been received at our warehouse.
 
All the refunds shall be made through cheque.
 
 
Cancelling an order
 
 
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at care@prettypackings.com .The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
 
 
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
 
 
At www.prettypackings.com we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource of www.prettypackings.com  and reviewed and approved by their solicitors.
 
 
 
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
 
 
We do update this Policy from time to time so please do review this Policy regularly.
 
 
Information We Collect
 
 
In running and maintaining our website we may collect and process the following data about you:
 
 
i.      Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
 
 
ii.     Information provided voluntarily by you. For example, when you register for information or make a purchase.
 
 
iii.    Information that you provide when you communicate with us by any means.
 
 
[Insert any other types of information that may be logged].
 
 
Use of Cookies 
 
 
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.
 
 
We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
 
 
You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.
 
 
Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.
 
 
Use of Your Information
 
 
We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:
 
 
i.      To provide information to you that you request from us relating to our products or services. 
 
 
ii.     To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
 
 
iii.    To inform you of any changes to our website, services or goods and products.
 
 
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
 
 
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.
 
 
Storing Your Personal Data
 
 
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
 
 
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
 
 
Disclosing Your Information
 
 
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
 
 
i.      In the event that we sell any or all of our business to the buyer.
 
 
ii.     Where we are legally required by law to disclose your personal information.
 
 
iii.    To further fraud protection and reduce the risk of fraud.
 
 
 
Third Party Links
 
 
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
 
 
 
Contacting Us
 
 
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at care@prettypackings.com

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